How long has CookieCrowd been up and running?
We set up shop November of 2010, and haven’t taken our aprons off yet.
What is CookieCrowd’s philosophy?
We believe in a cookie that you can sink your teeth into, made from scratch with quality ingredients. No preservatives and no chemicals. We always use local and organic ingredients when possible.
Does CookieCrowd make local deliveries?
We deliver to Austin, TX and surrounding areas. If you're looking to get a same day delivery, check out the cookies of the week under the Same Day Shipping section in our shop.
Does CookieCrowd offer Special Packages/packaging for Businesses?
Yes, we love working with businesses, please contact us via email or give us a call for more information. We offer a variety of package sizes, with custom packaging and special discounts.
What shipping method does CookieCrowd use and how soon should I expect my cookies?
Orders are typically filled within 1-2 business days and are shipped via USPS Priority which is typically a 2-3* day shipping time. We ship out Mondays, Tuesdays, Wednesdays and sometimes Saturdays to assure the cookies arrive as fresh as possible.
*Please allow at least 3-5 days during holidays.
What happens if my package is returned as undeliverable?
We do our best to validate any addresses we are sending to through USPS. We will typically contact you if there is a concern about your address.
However, if a package still somehow is returned (ie: incorrect street number, resident moved, undeliverable area, etc.) and we sent to the address you provided, we are happy to send new fresh cookies to the new confirmed address, for just the cost of shipping only.
If for any reason the returned package was due to a fault on our end, we will re-bake and resend the cookies at no additional cost.
Please note: we do not always receive returned packages in a timely matter and we do not monitor all tracking numbers after they have been provided to the customer, so if you are concerned a package did not make it to it's destination please reach out to us so we can take care of the issue.
How are the cookies packaged?
Our giant delicious gourmet cookies are packaged moments after they come out of the oven. To insure freshness, cookies are heat-sealed individually. All of your cookies arrive in our adorably packaged kraft bakery boxes tied with our signature yarn color or the color of your choice and a CookieCrowd logo tag.
What do you recommend if I’m ordering my cookies to be shipped in the heat of the summer?
We recommend that as soon as your package arrives to place the box in your fridge for about an hour (we realize this may be difficult;), but this will help any melted chocolate harden and not stick to the packaging.
What's your return policy?
You can cancel your order anytime BEFORE your cookies are shipped by calling us at 512-842-9866.
Please note, You must call to cancel any order, to assure your order can be cancelled. Orders cannot be cancelled online, or via email.
We do not typically accept returns since cookies are baked-to-order, but if for any reason you are not satisfied with your order, please feel free to email us. Happy customers are our priority!
Do you use preservatives?
Absolutely not! We think artificial preservatives are extra icky, along with other artificial ingredients. That is why we have vowed to never put anything in our cookies that we wouldn’t eat ourselves or be willing to feed to our children.
How Long will my cookies last?
Please enjoy the cookies within 4 days of receiving. To keep the goodies extra fresh, store in sealed baggies in the refrigerator for up to one week or in the freezer for up to three months.
For extra deliciousness heat cookies in oven at 350 for 1 minute
And most importantly, SAVOR every bite :)
What about larger orders? Does CookieCrowd cater?
Yes. Please contact us with the details of your event. We are happy accommodate however we can. Our crowd loves being the buzz of the party!
How far in advance should I place my custom order?
For custom orders we ask that you please give us at least a week notice.
Does CookieCrowd offer party trays/ boxes?
We do! Please contact us with the details of your party. We’ll be happy to figure out what best suits your festivity.
I have food allergies. Do you make anything wheat/dairy/nut free?
We use the highest quality of dairy, flour and nut products. While we do have some cookies that are made without nuts or gluten we do not recommend consuming any of our products if you have any type of food allergies due to the possibility of cross contamination.
Do you make anything that is Sugar Free?
We hope this answered some of your biggest questions!
For more info on further questions, please drop us a line at email@example.com